My premium plan has changed without my knowledge

[zeyaydemir]

I'm using premium for one plan for almost 3 years. There was a problem about payment earlier and when i checked, i saw my plan has changed to premium family. I tried to switch back to premium for one plan but i got "seems like you are not suitable for this plan" error? How can i fix this?

Plan

Premium

Country

Turkey

[Elena · Accepted solution]

Hey there @zeyaydemir!

Thanks for getting in touch with us!

If your subscription plan was changed without your knowledge, we'd recommend following the steps here to secure your account.

Keep in mind that we changed the price for Premium Individual in Turkey in the beginning of this year and you can check the status of your subscription here.

When it comes to re-starting your Premium individual subscription, you can start off by taking a look at this page to see if your cards meet all of our requirements.

It's also worth opening this link in an incognito window to avoid the possible issues that the data stored in your browser may cause.

Keep us posted on how it goes. We'll be here if you have any questions.

[zeyaydemir]

Thank you for your quick response Elena, problem solved 🙂

[Elena]

You're more than welcome @zeyaydemir!

So great to hear that you were able to solve this 🙂

You know where to find us if there's anything else we can do for you.

Have a lovely day!