My renewal payment is declined.

[krishkusuma]

Plan

Spotify Premium Family

Country Indonesia

Device

All devices

Operating System

All OS

My Question or Issue

My renewal payment is declined.

I have checked and my Visa credit card is valid and the fund is available.
I also have added a new payment method.

But it still DECLINED.

What happened?

Could somebody in Spotify solve this problem, I have been your member for years.

Thanks

[Peter]

Hey there @krishkusuma,

Thanks for reaching out to the Community! We'll be glad to help you with your payments.

We recommend that you try updating your payment details through a private or incognito browser page. 

If that still doesn't resolve the issue, we recommend that you turn to you banks and ask them to have a look at your accounts transaction requests.

Hope you find this useful. Keep us posted on your progress and let us know if you have further questions.

Have a great day!