My subscription changed from premium to free

[kateflores01]

I was subscribed to premium but today, it became free. I’m paying my subscription fee every month. Kindly have this fixed.

[user-removed]

Hi there!

I'd love to help you here! Does logging out and back in help with this?

Let me know,
Tim

[itsKatiepie]

I have the same problem! Yesterday Spotify should have charged for this month, but apparently they didn't charge me (I didn't cancel the subscription) and now I'm on Spotify Free. I tried logging off and on again, but that didn't change anything.

It's so weird because I've had Spotify Premium for over 2 years and something like this never happened.

[miryamgutierrez]

Hi, I have the same problem. How can I write to spotify staff?

[user-removed]

Hi @kateflores01, @miryamgutierrez and @itsKatiepie!

I'd really love to get you all back to Spotify Premium! Have you had a look at this Spotify Support article: https://support.spotify.com/au/article/i-pay-for-premium-why-am-i-on-free/ 🙂

Let me know,
Tim