My subscription for premium student didn’t apply

[Pawtop7]

Plan

Premium

Country

Mexico

Device

iPhone 12 Pro Max

Operating System

iOS 15.5

I applied to update my students plan for Spotify on May the 2nd and the same day it was approved by SheerID verification. I didn’t noticed that I had to press that option of the discount, I thought it will automatically apply after receiving the email and message. By today I noticed on my bank account that Spotify charged me the normal premium plan. I would like to ask for a refund. Thank you for understanding.

[Maxim]

Hey @Pawtop7 ,

Thanks for reaching out.

If you believe that you're eligible for a refund, you can reach out to Support at https://www.spotify.com/about-us/contact/.

Hope this helps!