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Não consigo realizar o pagamento do meu plano, o cartão dá erro, diferentes

Não consigo realizar o pagamento do meu plano, o cartão dá erro, diferentes

Meu cartão foi bloqueado pois foi clonado. Devido a isso, minha conta foi cancelada.
Porém, quando tento atualizar o cartão, dá erro e manda acessar o suporte.
Todas as soluções do suporte não deram certo. Tentei diferentes cartões.
Cancelei minna assinatura e quando tentei ser premium de novo, acontece o mesmo problema.
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1 Reply

Hey,

 

Welcome to the Community! We hope you don't mind us responding in English as this is the official language here.

 

There can be different reasons for a failed payment and to make sure everything's in order we recommend checking out this article. If you haven't already, you can try subscribing again on a different device or via an incognito-window on the browser you're using.

 

If you're still experiencing the same issue afterwards, you can reach out directly to support so they can take a look at your account backstage.

 

Hope this helps!

IvelinaModerator
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