Nest mini email not received

[faderzi]

I registered for my free Google Nest mini almost 2 weeks ago and was told I would receive an email when it's ready. I have still not received any email. Is this normal? How long can I expect to wait? 

Plan 

Premium

Country

UK 

Device

(Samsung Galaxy A5, Custom Built PC)

Operating System

Android 8.0, Windows 10

My Question or Issue

I registered for my free Google Nest mini on the morning of the 2nd September 2020 and was told I would receive an email when it's ready. I have still not received any email. Is this normal? How long can I expect to wait? 

[VortexHD]

Same issue here. I signed up on the 2nd with my student account and have been waiting since.
Have contacted support multiple times and they keep telling me to wait for the email.

[tommygunyeah]

Same, signed up, still nothing.

Spoke to support that confirmed I have definitely signed up for it and I will receive an e-mail when it's ready. Speak to support to check your e-mail is in the pot and remember to save all chat logs in case.

[as06111]

Same here. Support just say the same thing each time 'wait 3-5 days'. They don't say why or which 3-5 days it is that I've to wait. It's now been 12 days all in.

[faderzi · Accepted solution]

I contacted support to see if I signed up for the promotion and they said yes. They also told me that there is a delay due to a high demand. I recommend you guys to contact support to check if you're signed up for the offer.