Never Had Premium But Have Been Charged Numberous Times

[Kingvfro]

I have had Spotify Free for quite sometime with no issues but after checking my account statement I have noticed that I have been receiving a $10 charge since August. There is no customer service line so I have resorted to asking the cyber customer service to contact me so I can have my issue resolved quickly. 

[MonicaM_Bogota]

Hi, @Kingvfro!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes. 

[m10karind]

I have never had Spotify but was just charged $120. I need this resolved ASAP!