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Never use spotify but charged me 9 dollors every month

Never use spotify but charged me 9 dollors every month

I am a fido user who  have never used spotify, however, I was charged 9 dollors every month since september 2017. I called fido and want to cancel the spotify and get my refund but they told me to connect with spotify to solve the problem. So I created an account in spotify but can cancel because the description shows nothing. I am going to take a vocation and want to cancel spotify before I leave. I cant connect to costomer service and Ijust want some one work in spotify check it for me so I can cancel the charge and get my refund. Thank you and plz connect with me asap. 

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1 Reply

Hey @jingw, welcome to the Community!

 

If your subscription was set up through Fido, and you were charged through Fido, you'll need to reach out to them again for a refund.

 

If the charges were made directly through us, reach out to us on Twitter or Facebook with your account info so we can have a look at the account.

 

Hope that helps.

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