New crdit card charged but premium is not working

[GabrielZzz]

Hi,
I lost my old card so i had to order a new one and add it to spotify so it could charge me. So I did. My card was charged but my account didn't switch to premium. I tried loging out and back in but still nothing. Any tips on how to fix that?

[Jiana]

Hey, @GabrielZzz! Welcome to the community! Let's troubleshoot and figure this out.

Please try the following:

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt Spotify sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. Spotify will then take you through a survey to point you in the right direction.

Still having issues? Please reply back and we can troubleshoot further. 🙂