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New phone, can't download music on family premium

Solved!

New phone, can't download music on family premium

Plan

Premium Family

Country

Belgium 

Device

Samsung Galaxy S10 

 

My Question or Issue

I've had Premium Family for months (on my name)  & it worked fine. Now, 2 weeks ago i've bought a new phone, and Inve noticed I'm unable to download music for offline use. I cans till select any song I want, I don't have any adds, so my subscription still works. Which also shows in my account when I check it online. 

 

But whenevee I try to download music online it gives me the following message: "You've discovered a premium feature. Upgrade to premium."

 

But I already have premium?! Quite annoying & a waste of mobile data. I want to be able to listen offline again. 

 

 

 

Reply

Accepted Solutions
Marked as solution

Hey @9wl-9_syo03u5, thanks for reaching out about this! 

 

Could you try a clean reinstall of the Spotify app? If that doesn't help, please try a different internet connection and let me know how this goes 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Hey @9wl-9_syo03u5, thanks for reaching out about this! 

 

Could you try a clean reinstall of the Spotify app? If that doesn't help, please try a different internet connection and let me know how this goes 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Oh, I forgot to update the post. I did exactly that, abd the problem was
solved. Thanks!

Hey @9wl-9_syo03u5!

 

Awesome! You're very welcome - and I'm glad to hear that! If you need help with anything in the future, you can always start up a new thread at anytime and the community will be here to https://open.spotify.com/track/6KUE0HSSudAp9AOycaF6SH?si=RsWnzd0pTXWc0LhG89Smtg&nd=1!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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