New phone, can't download music on family premium

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New phone, can't download music on family premium

9wl-9_syo03u5
Casual Listener

Plan

Premium Family

Country

Belgium 

Device

Samsung Galaxy S10 

 

My Question or Issue

I've had Premium Family for months (on my name)  & it worked fine. Now, 2 weeks ago i've bought a new phone, and Inve noticed I'm unable to download music for offline use. I cans till select any song I want, I don't have any adds, so my subscription still works. Which also shows in my account when I check it online. 

 

But whenevee I try to download music online it gives me the following message: "You've discovered a premium feature. Upgrade to premium."

 

But I already have premium?! Quite annoying & a waste of mobile data. I want to be able to listen offline again. 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: New phone, can't download music on family premium

Rock Star 22
Rock Star 22

Hey @9wl-9_syo03u5, thanks for reaching out about this! 

 

Could you try a clean reinstall of the Spotify app? If that doesn't help, please try a different internet connection and let me know how this goes :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
3 Replies
Solution!

Re: New phone, can't download music on family premium

Rock Star 22
Rock Star 22

Hey @9wl-9_syo03u5, thanks for reaching out about this! 

 

Could you try a clean reinstall of the Spotify app? If that doesn't help, please try a different internet connection and let me know how this goes :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: New phone, can't download music on family premium

9wl-9_syo03u5
Casual Listener
Oh, I forgot to update the post. I did exactly that, abd the problem was
solved. Thanks!

Re: New phone, can't download music on family premium

Rock Star 22
Rock Star 22

Hey @9wl-9_syo03u5!

 

Awesome! You're very welcome - and I'm glad to hear that! If you need help with anything in the future, you can always start up a new thread at anytime and the community will be here to https://open.spotify.com/track/6KUE0HSSudAp9AOycaF6SH?si=RsWnzd0pTXWc0LhG89Smtg&nd=1!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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