New phone, can't download music on family premium

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New phone, can't download music on family premium

Casual Listener

Plan

Premium Family

Country

Belgium 

Device

Samsung Galaxy S10 

 

My Question or Issue

I've had Premium Family for months (on my name)  & it worked fine. Now, 2 weeks ago i've bought a new phone, and Inve noticed I'm unable to download music for offline use. I cans till select any song I want, I don't have any adds, so my subscription still works. Which also shows in my account when I check it online. 

 

But whenevee I try to download music online it gives me the following message: "You've discovered a premium feature. Upgrade to premium."

 

But I already have premium?! Quite annoying & a waste of mobile data. I want to be able to listen offline again. 

 

 

 

1 ACCEPTED SOLUTION

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Solution!

Re: New phone, can't download music on family premium

Rock Star 22
Rock Star 22

Hey @9wl-9_syo03u5, thanks for reaching out about this! 

 

Could you try a clean reinstall of the Spotify app? If that doesn't help, please try a different internet connection and let me know how this goes 🙂

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
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Solution!

Re: New phone, can't download music on family premium

Rock Star 22
Rock Star 22

Hey @9wl-9_syo03u5, thanks for reaching out about this! 

 

Could you try a clean reinstall of the Spotify app? If that doesn't help, please try a different internet connection and let me know how this goes 🙂

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: New phone, can't download music on family premium

Casual Listener
Oh, I forgot to update the post. I did exactly that, abd the problem was
solved. Thanks!
Highlighted

Re: New phone, can't download music on family premium

Rock Star 22
Rock Star 22

Hey @9wl-9_syo03u5!

 

Awesome! You're very welcome - and I'm glad to hear that! If you need help with anything in the future, you can always start up a new thread at anytime and the community will be here to https://open.spotify.com/track/6KUE0HSSudAp9AOycaF6SH?si=RsWnzd0pTXWc0LhG89Smtg&nd=1!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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