New phone causing issues...

[mrmccullar]

I've had Spotify for over a year now with no issues. I had it on my MacBook since January and it's worked fine. I have it (currently) on my iPad since three weeks ago and it's working fine. However, when I switched from. Samsung Galaxy to an iPhone on Friday, it won't allow me to connect to my premium account. It told me to log in with Facebook when I tried to login. After many failed attempts and messing with Facebook, the iPhone app thinks I'm a new user and has me on a premium trial. Meanwhile, my iPad app is working great, but whenever I try to use the username from the iPad account on my iPhone or web browser, it won't work. Please help!

[MonicaM_Bogota]

Hi, @mrmccullar!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes.