New phone, no account

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New phone, no account

user-removed
Not applicable

Hi,

 

New phone is Galaxy A6. Logged in after resetting password, and it recognises me, but my Premium account is not there.

 

I've logged out, back in...still not there.

 

I've logged in with FB too, and no joy.

 

As I'm still paying, can this be sorted quickly?

 

Thanks, 

 

Graham 

 

1 Reply

Re: New phone, no account

Rock Star 11
Rock Star 11

Hi there!

It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page "Can I create multiple accounts?" here for more info.

Hope this helps!

Jose_MRock Star 11
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