No Nest for long term family subscription?

[ElizaAnne]

Hi, I'm a long term subscriber of Spotify premium which I pay for with a debit card each month though it seems I'm not eligible for a free nest?  whats stopping me from downgrading then upgrading and getting benefits? pretty poor loyalty rewards....

[Billy-J]

Hey @ElizaAnne, thanks for reaching out to the Community!

Can you attach a screenshot of what you see when you try to redeem this offer, such as the error message — so I can take a look?

Keep me posted.