No es posible pagar Premium con mi tarjeta de credito

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No es posible pagar Premium con mi tarjeta de credito

Paternina16
Newbie

Al ingresar los datos de mi tarjeta no me es posible continuar y me muestra este mensaje. 

IMG_20180830_134425.jpg

 

Plan

Free/Premium

Country

Colombia 

 

 

 

IMG_20180830_134425.jpg
5 Replies

Re: No es posible pagar Premium con mi tarjeta de credito

Rock Star 22
Rock Star 22

Hey @Paternina16, welcome to the community!

 

I hope you don’t mind me replying back in English.

 

Could you try doing this using another browser, or incognito mode? If that doesn’t help, could you try this using another device? 

 

If you’re still having trouble, could you try using another payment method to see if that helps?

 

Keep me posted :)

Billy-JRock Star 22
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Re: No es posible pagar Premium con mi tarjeta de credito

sambarboza
Newbie

I'm having the same issue, tried with 3 different credit cards (all under my name). Called my bank, switched to different browser, device, network. 
I use the same credit card for all my purchases (Uber, AppStore, Blizzard, etc), however it's being refused by Spotify and now I've lost my premium account.
Can you please investigate what's going on?

Re: No es posible pagar Premium con mi tarjeta de credito

Rock Star 22
Rock Star 22

Hey @sambarboza,

 

Thanks for reporting your issue. 

 

Please make sure that the billing address matches the country settings on your account. If it's not - you can and follow the steps by checking this supoort article.

 

If that doesn't work, could you let me know if you get the same error message when you try all of your payment methods available?

 

Keep me in the loop :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: No es posible pagar Premium con mi tarjeta de credito

freddyhml
Newbie

Me pasa lo mismo y llevo más de un mes.. sin poder hacer nada. Ya lo solucionaste?

Re: No es posible pagar Premium con mi tarjeta de credito

Moderator
Moderator

Hey @Paternina16 and @freddyhml,

 

If you are trying to subscribe to Premium, but it's not working, we recommend taking a look at this support article we wrote. Should have the answers you need :)

 

Have a nice day!

 

GuidoModerator
 
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