Help Wizard

Step 1


No me deja pagar la suscripción premium

No me deja pagar la suscripción premium

Buenas tardes estoy intentando pagar  premium y y ya he intentado con diferentes tarjetas , no me deja sale

Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. 


2 Replies

Me esta pasando exactamente lo mismo, hace 2 días no puedo pagar  , y no te solucionan el problema

Hey folks,


Thank you for reaching out to the Community and welcome. We moved your post from Chats to the help boards as its content fits better here.

Hope you don't mind me replying in English, as that's the official language of the Community!


When the system is not registering the card, it's possible that the card doesn't meet all the requirements for the transaction to be completed. First, we'd recommend taking a look at this article to check if we've already covered all basic scenarios.


If so, and the issue persists, we'd suggest trying it on a different device, from an incognito/private window or even from a different Wi-Fi network to see if it makes any difference.


Lastly, if the card is not getting registered still, it could be related to a blockage or payment limitation in your account. In this case, since we don't have access to users' accounts in the Community; we'd recommend contacting our Customer Support directly so they can check the account and look for any restrictions.


Hope this helps. If anything else comes up, don't hesitate to ask.

Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts