Announcements

Help Wizard

Step 1

NEXT STEP

No me permite ingresar mi rut por que tiene 9 digitos

No me permite ingresar mi rut por que tiene 9 digitos

En resumen trato de pagar el plan individual pero al momento de pagar me pide el rut y no le deja poner el mio ya que tiene 9 dígitos y lo máximo son 8 

 

Reply
4 Replies

Me pasa lo mismo 

no le pongas ni puntos ni guion y lo permite. no se para que sale que hay que ponerlos si de ahi no alcanzan los dígitos

Me pasa lo mismo y tampoco me deja si no le pongo puntos ni guion, quiero pagar y no me se puede.

Hi there folks,

 

Thanks for reaching about this in the Community!

 

Hope you don't mind us replying in English, as that's the official language of the Community!

 

Sorry to hear that you're having trouble subscribing for Spotify Premium. In order to help out we'd require the following information:

  • What Premium subscription you're trying to subscribe for - Individual, Family/ Duo, Student?
  • What is the country currently set on your account.
  • A screenshot of how the payment screen looks on your end and any error messages you are receiving when you try to subscribe.

Looking forward to your replies.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts