No more Spotify Premium subscription

[robertoferrario]

Plan

Free/Premium

Country

Italy

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

Android

My Question or Issue

I used to have a Premium Subscription (regolarly paid), but now I have only Free Subscription. I do not understand why. 

Is there anyone can help me? Thanks.

[Billy-J]

Hey @robertoferrario, thanks for reaching out to the Community!

Could you try following these steps? 

If that doesn't help, could you send me a screenshot of your account overview page here? Please make sure to hide sensitive info when posting to the Community.

Let me know how this goes 🙂 

[slouch · Accepted solution]

Have u accidentky logged in with Facebook at some point. If u do it duplicates the account. Think u delete the fb account and just check ur statement u haven't  bn charged twice. And don't log in with fb.

[robertoferrario]

Thank you!! 😊