No puedo acceder a la oferta premium 3 meses por 9,99 EUR

[PedroAE]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Cancelé mi suscripción el mes de febrero y quiero activar la oferta de 3 meses por 9,99 pero me dice que no reuno las condiciones, aunque en la oferta indica que es válido sino cancelaste después del 14 de abril. Pueden ayudarme?

[Elena]

Hey hey @PedroAE!

Welcome to the Community and thanks for reaching out.

If your account was on the free service, you should be able to get the offer. You can start off by taking a look at this page to see if your cards meet all of our requirements.

It's also worth giving it a shot in an incognito window to avoid the possible issues that the data stored in your browser may cause.

Keep us posted on how it goes. We'll be here if you have any questions.