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No puedo canjear mi tarjeta de regalo

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No puedo canjear mi tarjeta de regalo

Visitor

Compre una tarjeta de regalo en Oxxo y al tratar de canjearla me sale que ocurrió un problema después regrese a decirle a los cajeros que si la habían activado y dijeron que si pero sigo si poderla canjear

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(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Compre una tarjeta de regalo en Oxxo y al tratar de canjearla me sale que ocurrió un problema después regrese a decirle a los cajeros que si la habían activado y dijeron que si pero sigo si poderla canjear

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(iOS 10, Android Oreo, Windows 10,etc.)

 

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17 Replies
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Re: No puedo canjear mi tarjeta de regalo

Rock Star 12
Rock Star 12

Hey, @Valeriagl1 
Welcome to Spotify Community and thanks for reaching out here!

About your issue, I suggest that you take a look at this following article and try those steps there:

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 12
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Re: No puedo canjear mi tarjeta de regalo

Regular

Qué acaso nadie responde las dudas o preguntas?? Para qué está este servicio entonces? Yo tengo este mismo problema.

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Re: No puedo canjear mi tarjeta de regalo

Moderator
Moderator

Hey @hbeltrano1,

 

Thanks for reaching out to us 🙂

 

Have you tried the steps that @hezorg suggested?

 

If so, let us know and we'll see what we can suggest next 🙂

PeterModerator
 
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Re: No puedo canjear mi tarjeta de regalo

Visitor

Tengo el mismo problema, ayer por la tarde compré una tarjeta en Oxxo y no pode activarla, aparecía de por favor inténtelo mas tarde y fui a reclamar al Oxxo y me dijeron que si se activó, entonces compré una segunda tarjeta y tampoco quizo activarse 😞

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Re: No puedo canjear mi tarjeta de regalo

Moderator
Moderator

Hey @Adanstu,

 

Thanks for reaching out about this - we hope you don't mind us replying in English here.

 

It sounds like there might be an issue with the account which you're trying to redeem the gift card on. Do you mind trying to redeem it on another account (you can create another one here)?

 

Let us know how it goes! We'll be here in case you need any further help 🙂

PeterModerator
 
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Re: No puedo canjear mi tarjeta de regalo

Casual Listener

@Peter could you plese help my topic too 

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Re: No puedo canjear mi tarjeta de regalo

Visitor

No puedo canjear mi tarjeta de regalo pero ya no cuento con el ticket de compra ya que se me extravió 

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Re: No puedo canjear mi tarjeta de regalo

Community Legend

Hey there @Argoa125,

 

Thanks for reaching out! Hope you don't mind me replying in English. 

 

Check out this article, especially the "Gift card not working?" section.

 

If the issue persists, can you tell us a bit more about what happens when you try to redeem your gift card? Also, which steps have you taken from the article? 

 

Thanks!

 

 

 

PetyaModerator
 
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Re: No puedo canjear mi tarjeta de regalo

Visitor
Compre una tarjeta de regalo pero no pasa
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