No puedo canjear mi tarjeta de regalo

[Valeriagl1]

Compre una tarjeta de regalo en Oxxo y al tratar de canjearla me sale que ocurrió un problema después regrese a decirle a los cajeros que si la habían activado y dijeron que si pero sigo si poderla canjear

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Compre una tarjeta de regalo en Oxxo y al tratar de canjearla me sale que ocurrió un problema después regrese a decirle a los cajeros que si la habían activado y dijeron que si pero sigo si poderla canjear

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[hezorg]

Hey, @Valeriagl1 
Welcome to Spotify Community and thanks for reaching out here!

About your issue, I suggest that you take a look at this following article and try those steps there:

• Why doesn't my gift card work?

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

[hbeltrano1]

Qué acaso nadie responde las dudas o preguntas?? Para qué está este servicio entonces? Yo tengo este mismo problema.

[Peter]

Hey @hbeltrano1,

Thanks for reaching out to us 🙂

Have you tried the steps that @hezorg suggested?

If so, let us know and we'll see what we can suggest next 🙂

[Adanstu]

Tengo el mismo problema, ayer por la tarde compré una tarjeta en Oxxo y no pode activarla, aparecía de por favor inténtelo mas tarde y fui a reclamar al Oxxo y me dijeron que si se activó, entonces compré una segunda tarjeta y tampoco quizo activarse 😞

[Peter]

Hey @Adanstu,

Thanks for reaching out about this - we hope you don't mind us replying in English here.

It sounds like there might be an issue with the account which you're trying to redeem the gift card on. Do you mind trying to redeem it on another account (you can create another one here)?

Let us know how it goes! We'll be here in case you need any further help 🙂

[steassy]

@Peter could you plese help my topic too 

[Argoa125]

No puedo canjear mi tarjeta de regalo pero ya no cuento con el ticket de compra ya que se me extravió 

[Petya]

Hey there @Argoa125,

Thanks for reaching out! Hope you don't mind me replying in English. 

Check out this article, especially the "Gift card not working?" section.

If the issue persists, can you tell us a bit more about what happens when you try to redeem your gift card? Also, which steps have you taken from the article? 

Thanks!

[AndyHerrera23]

Compre una tarjeta de regalo pero no pasa