No puedo canjear mi tarjeta de regalo

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No puedo canjear mi tarjeta de regalo

Visitor

Compre la tarjeta en el Oxxo y la ingrese y no se puede, fui con ellos porque pensé que no la habían activado y me demostraron que si, que es un problema de su cuenta, no puedo canjearla 

Plan

Free/Premium

Country

Durango, mexico 

 

Device

iPhone 11 

Operating System

iOS 13.5.7

 

My Question or Issue

 

1 Reply
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Re: No puedo canjear mi tarjeta de regalo

Rock Star 22
Rock Star 22

Hey @Sandrabh57, thanks for reaching out to the Community!

 

I hope you don't mind me replying in English.

Could you try redeeming your gift card here using a different browser or private window? 

 

If that doesn't help, try following all of the steps provided in this support article > Gift card not working? section. Additionally, send me a screenshot of the error message you're seeing if the problem persists. Make sure to hide sensitive information when posting to the Community.

 

Let me know how this goes!

Billy-JRock Star 22
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