No puedo ingresar mi codigo de mi tarjeta de regalo

[Kass4]

Ingreso el código de mi tarjeta de regalo y me dice que no es válido, ya lo intente muchas veces 

[Brunelicia]

Hola @Kass4,

Recomiendo que visites este artigo y siga todos los pasos para saber por qué su tarjeta de regalo no funciona.

Gracias 🙂

[Itz4]

No puedo ingresar mi pin dice que no es válido 

[Eni]

Hey there @Itz4, 

Thanks for getting in touch about this and welcome to the Community! Hope you don't mind a reply in English as it's the official language of the Community. 

Just to confirm, have you tried following the steps in the article @Brunelicia sent previously?

If so and you're still struggling to redeem the code, we'd recommend that you reach out to our Support team through any of these channels so they can take a closer look at what might be happening. 

Hope this helps. If you need a hand with anything else, the Community is here for you.