No puedo obtener cuenta premium

[Erick25jhon]

Hola spotify ya me hicieron el debito de mi tarjeta para acceder a premium por 0.99 por tres meses pero no puedo utilizar aun me sale spoty free necesito ayuda????

[Daisy]

Hey @Erick25jhon.

Hope you don't mind our reply in English. Glad to have you on the Community. No worries, we're here to help!

If you can't make use of the Premium feautures, could you check out this page and go through the steps? 🙂

Also be sure to check the following:

• Log out and back into your account
• Check the status of your subscription
• Check the status of your payment
• Check that your Premium subscription isn't on another account

Thanks! Let us know how you get on.