Help Wizard

Step 1


No puedo pagar mi suscripción.

No puedo pagar mi suscripción.






Samsung S8+

Operating System

Android UI


My Question or Issue

Hace días que intento pagar mi suscripción y no puedo. Probé con diferentes tarjetas (las cuales tienen saldo), en modo incógnito e incluso con un navegador diferente.

1 Reply

Hey @Mxnhao, thanks for reaching out to the Community!


I hope you don’t mind me replying in English. Have you tried a different network connection (such as a different wifi network)?


If that doesn’t work, the last thing we could try is a different account. If the payment  works on there, I’ll suggest steps on how to transfer all of your existing content from your old account to the new one.


Let me know how this goes!

Billy-JSpotify Star
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