No puedo sumar a mi familia en el plan familiar Premium

[ErickVichy]

El día de ayer se venció mi plan familiar Premium por lo que me cancelaron el servicio, hoy volví a contratar el servicio familiar Premium. Ya envié invitaciones a los miembros de mi famili y no se les permite ingresar a mi plan, aparece un mensaje diciendo "No fue posible sumarte a este plan familiar"  ¿que debo hacer? los datos que proporcionaron son correctos y aún así no se les permite, ayuda.

[Guido]

Hey @ErickVichy.

Thanks for getting in touch! Hope it's okay if we reply in English.

Here are some things to check first:

• If you’re accepting the invite on the same device it was sent from, make sure the owner who sent the invite has logged out of their account page first.
• If you didn’t receive an email with the link, be sure to check your junk/spam folders.

Still not working? Try resending the invite:

Note: Only plan owners can send invites. If you’re trying to join a plan, you need to ask the owner to complete these steps.

1. Go to your Premium for Family account page and select the member you want to re-invite.
2. Click RESEND INVITE.
3. If that doesn’t work, click CANCEL INVITE and re-invite the member by clicking SEND INVITE, and re-entering their details.

You can find more help on how to join Premium for Family here.

Hope it works. Let us know if you have further questions.

Have a nice day.