No se activa mi premium

[Arturoelduro]

Pagué la oferta para tener premium durante los dos meses en Oxxo y aún no se activa mi premium

Es normal?

[SergioDavid]

Hey @Arturoelduro, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.

How long ago did you make the Oxxo payment? Sometimes, it can take up to 72 hours for Premium to appear on your account after making the payment.

If you still don't have Premium after this time, go back to the Oxxo where you made the payment and make sure everything went smoothly.

If so, reach out to us on Twitter with a picture of the receipt. 

We'll take a closer look.