No subscription option without 3 months trial

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Re: No subscription option without 3 months trial

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Dear Petya,

 

The same thing happened: After clicking "Change Plan," I landed on a page that only offered the option with a 3-month free trial.  After entering my card details, I got the same message as shown above: a page with a red box saying I've used the free trial before but that I can still get Spotify Premium Family.  When I click on the "get Premium Family" link, I again land on a page that only has the 3-month free trial.

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Re: No subscription option without 3 months trial

Moderator
Moderator

Hey again @FamilyGuy111,

 

Thanks for confirming! 

 

Do you have the option to try with another payment method? You can check the payment methods available in your country on your account page

After you subscribe successfully, your subscription will change to Premium Family and then you can simply update your payment details, adding your preferred payment method. 

 

We'll be keeping an eye out for your reply!  

PetyaModerator
 
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Re: No subscription option without 3 months trial

Regular

Dear Petya,

 

The only other option is PayPal, but I don't have an account with them and don't wish to open one either.

 

I don't understand why Spotify should make it so hard for people to pay them money, unless they think customers will give up and open individual accounts instead.

 

Thank you.

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Re: No subscription option without 3 months trial

Moderator
Moderator

Hey there @FamilyGuy111,

 

Thanks for your replies! 

 

Let's try with this link. Hopefully this one will do the trick! 

 

Let us know, thanks in advance!

PetyaModerator
 
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Re: No subscription option without 3 months trial

Regular

Dear Petya,

 

The good news is that the link had no 3-month free trial (see attachment). The bad news is that this time my credit card was not accepted.

Spotify 3.JPG
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Re: No subscription option without 3 months trial

Moderator
Moderator

Hi again @FamilyGuy111,

 

Thanks for keeping us posted! 

 

Have you tried copying and pasting the link in an Incognito Window? 

 

It  an also help to try on a desktop device. 

 

Let us know how that works out! 

PetyaModerator
 
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Re: No subscription option without 3 months trial

Regular

Dear Petya,

 

Thank you for not giving up.

 

I right-clicked the link and selected "Open in incognito window."  For good measure, I also copied and pasted it into a private Firefox window. Both to no avail.

 

I have been using a desktop all along.

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Solution!

Re: No subscription option without 3 months trial

Moderator
Moderator

Hey again @FamilyGuy111,

 

Thanks for being here, too! 

 

Let's try some payment troubleshooting, as given in this article. Let us know which steps you've tried exactly and what happened. 

 

Thanks for not giving up as well!

PetyaModerator
 
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Solution!

Re: No subscription option without 3 months trial

Regular

Dear Petya,

 

The card should work, because I used it with Spotify in the past (that's why I couldn't use it again for the Family Premium Plan in the first place).

 

One of the troubleshooting hints was to try again in a few days.  I again tried the link you sent me two weeks ago, and whaddaya know: it worked this time around!  Thank you very much for your persistence.

 

I know there are other people facing the same problem that I did, so I hope Spotify will make your link the default for people who have already used a 3-month fee trial and want to sign up for a Family Premium Plan.

 

View solution in original post

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Re: No subscription option without 3 months trial

Regular

P.S. There is no "Accept as solution" button in any your posts.  There is also no such option under the "three dots" menu.  I sent you a Like in your post that contained the "winning" link, but I would like other people to be alerted to the solution as well.

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