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No tengo premium y me siguen cobrando, como hago para solucionarlo?

No tengo premium y me siguen cobrando, como hago para solucionarlo?

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hey @ValdiviezoM19, thanks for reaching out to the Community!

I hope you don't mind me replying in English. 

First, make sure that you didn't let anyone you know use your payment card to process payments for Spotify Premium. If they are, they should cancel their subscription and reimburse you. 

 

If you're not aware of anyone you know using your payment card to pay for their Premium subscription, I'd recommend reaching out to the bank and ask them to suspend payments that come from Spotify or to close out that card and issue you a new card.

 

There is some more info on unexpected charges on Spotify here

I hope this helps. Let me know if you have any more questions!

Billy-JSpotify Star
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