Hey @q5c-_llhipgdo, welcome to the Community!
We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.
Do you have any trouble joining the plan using an incognito window? If so, reach out to us on Twitter with your account info.
Hope that helps.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…