Not able to change payment source

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Not able to change payment source

rschulz17
Newbie

Hey all,

 

Ive been trying to change my payment source with no success. When I go to update the card information it all goes through but then brings me to a "Tell us about yourself" page which has a field for your college. You CAN NOT bypass this page if you do not put in your school. 

I had a college discount, which expired about two years ago, but has since gone back to the usual $9.99 a month. Obviously, I have no university to put into that field. Nor would it pass the student confirmation check.

 

So basically, HALP!

1 Reply
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Re: Not able to change payment source

MattSuda
Community Legend

Hey @rschulz17

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

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