Not able to change payment source

[rschulz17]

Hey all,

Ive been trying to change my payment source with no success. When I go to update the card information it all goes through but then brings me to a "Tell us about yourself" page which has a field for your college. You CAN NOT bypass this page if you do not put in your school. 

I had a college discount, which expired about two years ago, but has since gone back to the usual $9.99 a month. Obviously, I have no university to put into that field. Nor would it pass the student confirmation check.

So basically, HALP!

[MattSuda]

Hey @rschulz17

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.