Not able to pay premium after 3 months

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Not able to pay premium after 3 months

xtatanx
Casual Listener

Hello,

 

I canceled my premium account 3 moths ago because I had to cancel that card. Now I've been trying to pay premium for 3 months with the new card in it always reject the payment,  already followed up all the solutions provided in the help center. At the end I called the bank and they said that the payment is going trhough but is spotify the one rejecitng it. I would appreciate if someone could help me with this.

 

Regards

1 Reply

Tom
Community Legend

Hey @xtatanx,

 

Sorry to hear you are having issues subscribing to Premium - don't worry, I will do my best to help.

 

Just to confirm, are you subscribing to normal Premium? Also, are you trying to use a promotional offer?

 

If you could also try in a different browser or try in an incognito tab.

 

Let me know 😊

 

-Tom

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