Not able to pay with PaySafecard or DotPay

Solved!
Reply

Not able to pay with PaySafecard or DotPay

JaCkyLL
Casual Listener

Hello
My name is Jacek and I am a Spotify user from Poland.
I've been using the Premium version for over 2 years. I've always extended my subscription via internet transfer (no credit card, no paypal but  przelewy24.pl / dotpay ). Unfortunately, today I cannot find a place on the website where I could choose this payment option. Has anything changed?
Best regards,
Jacek

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Not able to pay with PaySafecard or DotPay

Xenia
Moderator
Moderator

Hello everyone,

 

Thank you for your patience while we've been looking into this.

 

We can confirm that it's no longer possible to pay with PaySafeCard or DoPay for Premium in Poland. Moving forward, we'd recommend using another payment method.

 

Hope this is helpful but don't hesitate to let us know if you have any further questions!

XeniaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Where words fail, music speaks." - Hans Christian Andersen

View solution in original post

23 Replies

Re: Payment problem with Premium / dotpay or przelewy24.pl

JaCkyLL
Casual Listener

problem solved. firefox was unable to display the page with the internet payment method. Edge had no problems with that

Jacek

Re: Payment problem with Premium / dotpay or przelewy24.pl

RobertL
Visitor

Hi,

 

It doesn't work with any browser. Payment method by przelewy24 or dotpay just disappeared. I am using Spotify for a few years and I always use prepaid form. Now there is only Credit card or Pay Pal - I am not using it. So looks like I will be removed form Premium Spotify it is no longer access for me. Any ideas how pay for Premium prepaid  without Credit card or pay pal?

Re: Payment problem with Premium / dotpay or przelewy24.pl

Alex
Moderator
Moderator

Hey there @RobertL,

 

Thanks for reaching out about this.

 

This issue might be due to some network error. Could you try using a different network or device and let us know how it goes?

 

We'll be on the lookout for your reply. Thanks.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

Not able to pay with PaySafecard or DotPay

maciekc
Visitor

I have the same problem. There are only two payment methods in the premium order form: creditcard and paypal. There is no "dotpay" anymore.
I have no credit card and I've just closed my paypal account. I tried FF, Crome and Edge in, at least, two wifi networks, with the same result. Does it mean that I have to goodby my spotify account?

 

Best Regards

Re: Payment problem with Premium / dotpay or przelewy24.pl - Status changed to: Under investigation

Jeremy
Moderator
Moderator

Hey folks,

 

Thanks for reporting this issue to us. 

 

We’ve passed your info on to the relevant team, who are currently looking into it.


If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

For now, we recommend that you try with another payment method. If you're not able to - try again with the same payment method within the next 48 hours.

 

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Re: Not able to pay with PaySafecard or DotPay

bdnice1
Visitor

Same problem as others

Re: Not able to pay with PaySafecard or DotPay

PaysafecardUser
Visitor

Hello,
I am not able to pay withe the paysafecard. One month ago I've gone through it without any issue. Could you please check and let us know?

Regards

Re: Not able to pay with PaySafecard or DotPay

JaCkyLL
Casual Listener

Hello, 

Unfortunately, the payment problems have returned. The Przelewy24.pl option does not exist. Please let me know if this is a deliberate action or a bug - maybe I will have to change Spotify to something else.
Regards, 
JacekM

Re: Not able to pay with PaySafecard or DotPay

matstg
Visitor

Hi, problem still occurs. There is no possibility to pay using Dotpay / Przelewy24. Only Credit / Debit Card and PayPal is available.

SUGGESTED POSTS