Not allowed to purchase the $9.99 plan, only family plan

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Not allowed to purchase the $9.99 plan, only family plan

Orange84
Newbie

Plan

Family premium

Country

 Us

Device

Google pixel

Operating System

 

My Question or Issue

 So I'm trying to pay for premium again this month on a new card but it won't let me buy my regular $9.99 plan, only a $14.99 family plan. I've tried going to the website and purchasing the regular premium but it says I'm not eligible for that package. Wth is going on? I did however take that one month of Hulu for $1 a couple months ago but why would that stop me from buying my regular premium?

 

1 Reply

Billy-J
Rock Star 24
Rock Star 24

Hey @Orange84, and welcome to the community.

Hope you're doing great!

 

Are you recieving any error messages? If so, please attach a screenshot so that I can take a look. 

Please do try using another browser to see if that make a difference? 

 

Keep me posted 🙂

 

Billy-JRock Star 24
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