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Not being able to buy premium at all

Not being able to buy premium at all

Plan

Free

Country

U.S.A

Devices

Samsung A51 5G, Asus Gaming Laptop

Operating System

Android 10, Windows 10

 

My Question or Issue

I cannot buy premium in any way with my gift card that I got for myself. Still have way more than enough balance on it. I tried using my phone to buy it, doesn't work. I try using my Laptop to buy it, doesn't work. So I try to go on incognito mode on my laptops' browser, doesn't work. I even made a new account with a DIFFERENT EMAIL, still doesn't work. I've bought stuff online with this card before. What should I do?

Reply
1 Reply

Hey there @adomasstal,

 

Thanks for the post.

 

Can you give us a bit more info about the card you're using to pay? Is it a Spotify gift card bought at a retailer or is it some sort of credit/ debit card? 

 

What error messages are you receiving when you try to pay with the card?

 

Keep us posted. We'll do our best to help out.

AlexModerator
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