Not eligible for 3-month offer.

[rainaria]

Regarding 3-month Spotify Premium for RM 2.00 offer: it tells me that I've tried premium, but I've never tried it before. I also do not share my account with anyone, I know I haven't had an ad-free Spotify. How do I fix this?

[Maxim]

Hey @rainaria,

Your payment method has likely been used for Spotify in the past. I'd recommend using an alternate payment method 🙂

[rainaria]

Can't even try, since the error bar is at top.

"It looks like you've taken a trial before, which means you aren't eligible for this offer. But you can still get Spotify Premium."

If I try to pay, they'll charge me not at the rate.

[Maxim]

Can you post the page URL and a screenshot of the page?

I'd also recommend trying it another browser and/or another device.

Thanks.

[rainaria]

Attached the two screenshots - one was the advertisement on spotify's website, the next is when I click on the "Get Premium" button.

The link is:

https://www.spotify.com/my-en/purchase/panel/?utm_source=my_brand_contextual_text&utm_medium=paidsea...

[Maxim]

Have you had Premium before through a third party or a prepaid payment method?

[rainaria]

Nope, I have never had Spotify premium, ever.

[Maxim]

I'd recommend reaching out to Support so they can take a look at your account. 

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.