Not eligible for the $0.99 for 3 months of Premium deal

[candle123]

Plan

Premium

Country

Canada

My Question or Issue

So I saw the ad for the deal that expires on Dec 31 that offers 3 months of Premium for only $0.99 CAD. When I try to pay, it gives me the error message:

"It appears that you're not eligible for this offer. You can still enjoy Premium for the great price below. "

It only gives me the option for $9.99/month. I have never used Premium before, nor the Free Trial. I didn't even enter my card details, it gave me the error before any of that. I don't know what's the issue here, please help.

Thanks

[Maxim]

Hey @candle123,

Thanks for reaching out.

Can you try using another payment method?

Let me know how it goes.

[candle123]

Hi Maxim,

I didn't enter my card details or anything. When I click the ad for the offer, it takes me to the payment page and it instantly says I'm not eligible. 

[Maxim]

That's odd.

Can you give it a try in a different browser/device? Also, make sure that you're logged into your personal account. 🙂

Let me know how it goes.