Not possible to enter this family plan

[jpbelchote]

Plan

Premium

Country

Brazil

My Question or Issue

my mom was taken away from my family plan because both my and her email registered in spotify are not our main, so we missed the inbox. And now I'm trying to add her again, but when she accepts the invitation, it shows that isn't possible to add her in that plan. Is there a way I can do this without having to sign premium in her account?

[Bittencourt]

Hey @jpbelchote, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

If you have already tried repeating the process using different browsers, I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them.

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps. Ah, e se preferir pode responder em português 🙂