Not qualified for individual premium package & not accept new card?

[alanja]

hello:) I am having issues with "not being qualified for the individual premium package" I am only one user. I have been on the forums, and done everything they asked me to do, like to log out of every single device, but nothing helps. I also have to change my payment information because I just moved from Spain to Norway and am currently using a Spanish debit card. When I try to select Spain as the country in the payment information, the website rejects it and puts it back to Norway.

[Dian]

Hey @alanja ,

Thanks for posting in the Community.

If you're residing in Norway, it won't be possible to activate a subscription with a payment method other than a one issued in your current country of residence. You'll need a Norwegian credit card.

Hope this clears things a bit,

Cheers!