Offer not offer

[zulaikha]

I subscribe to Spotify Premium because it offered to give 3 months subscription for the prize of a month. But when i finally subscribed, they say my validity is for a month! This is so disappointing. Stop doing promotion if you are not going to give it in the first place. Please fix this.

[Tom]

Hello @zulaikha,

Sorry to hear you are having some issues.

Can you please send me a screenshot of the screen you are seeing when the issue occurs?

Regards,

Thomas

[zulaikha]

As attached

[Tom]

Thanks for the screenshots.

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form. They can have a look backstage at this issue 🙂

-Thomas