On the App subscription says Premium Trial But website says Premium Family?

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On the App subscription says Premium Trial But website says Premium Family?

Jeanbyr
Newbie
  1. Plan

Premium Trial & Family Premium

Country

 

Device

(iPhone 7 & iPad)

 

My Question or Issue

Hi there, When I sign into the App on my phone my subscription says Premium Trial, because I registered for the trial, but then my husband created a family premium. So when I sign into the website on my iPad it says Premium Family? How do I stop the trial on the app continuing and charging my account?? Why don’t they both say the same, as it’s definitely the same account, same password.

1 Reply

OneByBoo
Rock Star 19
Rock Star 19

Hey there @Jeanbyr,

thanks for posting !

 

You can find all account listed with your details using this help page.

In addition, before cacnceling any sort of subscription, please make sure to read what it takes to be part of a Family plan here so nothing you do won't effect the subscription you wish to have.

 

Let me know how it goes 😃

OneByBooRock Star 19
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