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Only option to update payment is via PayPal

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Only option to update payment is via PayPal

Visitor

Plan

Free/Premium

Country

 

Device iPhone 11

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

When trying to update my credit card details, the only option is to update my information via PayPal. I never used PayPal in conjunction with Spotify.  How can I enter my new card info directly into my

Spotify account? 

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2 Replies
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Re: Only option to update payment is via PayPal

Rock Star 24
Rock Star 24

Hey @416905 ,

 

Thanks for reaching out.

 

If you're only seeing PayPal as an available payment method, then that's currently the only payment method available.

 

You could try to cancel your subscription and then re-subscribe to see if there would be more payment methods available.

 

Hope this clears things up 🙂

MaximRock Star 24
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Note: I'm not a Spotify employee.
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Re: Only option to update payment is via PayPal

Moderator
Moderator

Hey there @416905 and @Maxim

 

Thanks for posting on the Community about this. 
 

Just jumping in to let you folks know that we're currently investigating this as an Ongoing Issue in our Community. Make sure to check it out here.  

 

To support our investigation, add your vote by clicking on the +VOTE button. You can also follow the steps under Status Update

 

It'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

 

Hope this helps. Let us know if you have any more questions. 

IvanModerator
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“Music is the strongest form of magic.” Marilyn Manson
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