Opportunity to Retain a Customer

[Spotifyuser00]

Two reasons I am cancelling my premium membership:
1. Google play offered 4 months free and includes YouTube red.
2. I would have come back to Spotify after the 4 free months with google play however I recently noticed that you have been billing me this whole time even though I already cancelled my premium account many months ago when I took up google play's offer. You will notice my usage has been ZERO for a long time. If you wish to retain me as a customer I would strongly reconsider my decision and become a premium member once again, IF you are reasonable and process a refund for the months of disuse. I look forward to hearing from you.

[Jacob]

Hey @Spotifyuser00, welcome to the Spotify Community!

If you believe you're eligible for a refund, all you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

[Spotifyuser00]

Thanks for that Jacob, I will try it. I am however quite unimpressed at the difficulties I've had trying to get in direct contact with Spotify up until this point. I'm starting to get fairly disillusioned with the whole anonymous online entity billing my credit card as they see fit with very little opportunity or ease of which to get in contact with said entity. This is probably something online businesses will need to consider going forward if they wish to compete, because eventually someone will make a more user friendly and customer  service oriented business and if Spotify doesn't consider making it easier for their customers to be heard, especially surrounding issues like billing disputes, they will lose.