[Other] Have a way to help your customers :)

[Lise6]

I have searched for days now for a solution to my issue.  Why not have a 'customer help line' like most places do?  I want to upgrade from Premium to Family - and can't.  I can't login with any of the options.  There's no way to see which email is associated to my account.   I'm afraid to sign in new and lose all my existing songs. I am afraid to reset using my old email as I can't access this.   I'm not sure why this is so complicated honestly LOL!  I should be able to go into SPotify on my phone - click subscriptions -  upgrade to Family...that's it.    Could someone perhaps let me know how to get some help.   Thanks. Lise

[avin]

Hi there,

You can in fact contact Spotify directly using the chat feature by visiting https://www.spotify.com/about-us/contact/  🙂

Also, have you logged in to the Spotify site or on a different device? , if so you can use that to find out the email address associated with your account. 

Have a Nice Day!
Avin