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Other family members downgraded although active on family plan

Other family members downgraded although active on family plan

Hi

We upgraded to premium family plan, wife has joined onto account and appears active on the account. Although her app has downgraded to free spotify. She is now unable to use all the features of premium. 

Please advise.

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1 Reply

Hello @_vend-o8n7nav!

Sorry to hear you're having trouble with this. I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on! I'll be here to help 🙂

Jose_MSpotify Star
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