Over being charged when I have tried countless times to stop my service

[Viviana0826]

Plan

Free/Premium

Country

My Question or Issue

I have not used the Premium service for over a year and have reached out a few times trying to cancel my subscription. Every month I am still being charged and cannot ever reach anyone. I have a Vizio TV and Spotify canceled the app available yet I am still being charged. You can clearly see on my activity that it has not been used and I need this issue to be fixed 

[Billy-J]

Hey @Viviana0826, and welcome to the community.

Hope you're doing great! 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

Have a nice day 🙂