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Owner of the family account

Owner of the family account

I have a family account, but I cannot enter the owners account. It belongs to my mother and she have forgotten what email she used when first signing up. Is there a way to look what username that account has? The bills are payed from her card on that account every month but we cannot access it

 

 

 

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2 Replies

Hello @Aloid!

 

Thanks for reaching out! I have found a previous post that might be able to help you: click here.

 

Please let me know if that forum answers your problem, or if you have anymore questions!

 

- Emily

Hey @Aloid, and welcome to the community.

Hope you're doing great! 

 

To add to what @emily-grace said, I'd go ahead and let your mother try the steps in this support site article to locate her account's username. She can also check all her email addresses for any emails or receipts from Spotify as listed in here

 

Also, if the owner has troubles accessing their account - that shouldn't affect the Spotify accounts of the members of the family plan.

 

Keep me posted 🙂 

Billy-JSpotify Star
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