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PAGO DUPLICADO DESDE TARJETA DE CREDITO

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PAGO DUPLICADO DESDE TARJETA DE CREDITO

jorgediego304
Casual Listener

Se me ha efectuado el pago 2 veces el mismo mes de spotify.-

Necesito el reembolso de lo pagado la segunda vez

 

Plan

Premium

 

Country

CHILE

 

jorgediego304_0-1586117766689.png

 

 

 

 

3 Replies

Re: PAGO DUPLICADO DESDE TARJETA DE CREDITO

Ivan
Moderator
Moderator

Hey there @jorgediego304

 

Thanks for reaching out - we’re here to help!
 

Hope you don't mind us replying in English as it's the Community's official language.
 

We charge each Premium plan once per month. If a charge doesn’t look right, check its status on your statement. We suggest you check out this help page first. Make sure you go through all the steps to cover all possible scenarios. 

 

Here you'll find more info about Spotify's refund policy. 

 

Hope this helps. Let us know how it goes. 

IvanModerator
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“Music is the wine that fills the cup of silence.” - Robert Fripp

Re: PAGO DUPLICADO DESDE TARJETA DE CREDITO

jorgediego304
Casual Listener
I was charged 2 times on the card

Re: PAGO DUPLICADO DESDE TARJETA DE CREDITO

Ivan
Moderator
Moderator

Hey @jorgediego304

 

Thanks for getting back to us.

 

According to the screenshot you sent us your account has been charged once per month. If you see two charges per month on your bank statement it's possible that you've got a second Premium account.  

 

Sometimes Spotify users create more than one account for different reasons. In such a case you might have two Premium accounts. We suggest you head to this help page. Make sure you check all the troubleshooting steps and especially the ones for finding other accounts.

 

Hope this helps. Keep us posted. 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the wine that fills the cup of silence.” - Robert Fripp
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