PAGO DUPLICADO DESDE TARJETA DE CREDITO

[jorgediego304]

Se me ha efectuado el pago 2 veces el mismo mes de spotify.-

Necesito el reembolso de lo pagado la segunda vez

Plan

Premium

Country

CHILE

[Ivan]

Hey there @jorgediego304, 

Thanks for reaching out - we’re here to help!
 

Hope you don't mind us replying in English as it's the Community's official language.
 

We charge each Premium plan once per month. If a charge doesn’t look right, check its status on your statement. We suggest you check out this help page first. Make sure you go through all the steps to cover all possible scenarios. 

Here you'll find more info about Spotify's refund policy. 

Hope this helps. Let us know how it goes. 

[jorgediego304]

I was charged 2 times on the card

[Ivan]

Hey @jorgediego304, 

Thanks for getting back to us.

According to the screenshot you sent us your account has been charged once per month. If you see two charges per month on your bank statement it's possible that you've got a second Premium account.  

Sometimes Spotify users create more than one account for different reasons. In such a case you might have two Premium accounts. We suggest you head to this help page. Make sure you check all the troubleshooting steps and especially the ones for finding other accounts.

Hope this helps. Keep us posted.