PAYMENT FAILED MEXICO

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PAYMENT FAILED MEXICO

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I have a problem with my premium spotify account, my payment loss has expired and when I paid a problem occurred with my card which I do not understand, in fact I had to pay with another card, my doubt is when I can use again my mastercard to continue paying ???

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Re: PAYMENT FAILED MEXICO

Moderator
Moderator

Hey @Betoman360,

 

Thanks for reaching out about this here in the Community.

 

It'd be great for you to double-check you have sufficient funds and that the card you'd like to keep using for Spotify hasn’t expired or canceled. To take a thorough look into this, you can reach out to your bank or payment provider.

 

If you confirm that everything is fine with it, you can wait a few days and try to update your Spotify payment method once more with your preferred one. You can also try doing this in a private/incognito window to avoid potential issues caused by the browser's cache.

 

Let us know how you get on. Let us know if there's anything else we can help with!

MarioModerator
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